# FAQ

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Find quick answers to frequently asked questions about the PredictGo platform.

If you need further assistance, please contact us directly at <help@predictgo.io> for 1:1 support.
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## Which blockchain network/token does PredictGo support?

PredictGo runs on the Base network, chosen for its smooth user experience and deep Ethereum integration. All core platform services—from joining a prediction to creating your own—use Base ETH, making participation seamless, secure, and future-ready.

## How can I sign up for PredictGo?

PredictGo offers native wallet connections to the platform :&#x20;

* Anyone can sign up using your crypto wallet (e.g. MetaMask)
  * <mark style="color:$danger;">※PredictGo uses the Reown service during the registration process to ensure user convenience and platform stability.</mark>

## **What is the Role of a Creator? /Who decides the outcomes?**

* Creators on PredictGo are responsible for handling all matters within a channel, including creating and managing predictions.&#x20;
* The Creator / Channel owner confirms the results of predictions they create within the channel.
  * Note that the resolution of a Prediction is fully controlled by the Creator, and is the responsibility of the Creator. PredictGo platform does not interfere with any result confirmations.

## The Prediction I have participated in does not resolve

* The result resolution is the responsibility of the Creator : PredictGo cannot help resolve any Predictions made by Creators.
* Upon the Prediction being ended and not being confirmed with a result for 30 days, the Prediction will be voided and the funds will be returned.

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For overall information on prediction participation and creation, please see the guides on [Guide : Creators](https://predictgo.gitbook.io/predictgo-service-documentation/guide-creators) and [Guide : Predictors](https://predictgo.gitbook.io/predictgo-service-documentation/guide-predictors).

## Why can't I trade my positions?

* PredictGo adopts a parimutuel betting structure, meaning that each predictions are made and submitted into pools of each outcome and cannot be interfered half-way. This approach was implemented in order to cover every event, from niche community questions to viral creator moments, can find an active and vibrant market.
* To learn more about how PredictGo operates, check out [how-does-predictgo-operate](https://predictgo.gitbook.io/predictgo-service-documentation/readme/how-does-predictgo-operate "mention").

## I created a Prediction for people to join. Where do I see them?

* You can check the Predictions you've created at Channel > Predictions at the drop-down menu at the top right.&#x20;

## How do I claim my Creator Income?

* You can claim your Creator Income at Channel > Creator Income > 'Claim' at the drop-down menu at the top right.

## How do I change my Profile Picture?

* You can customize your Personal Info at 'Profile Setting' at 'Settings' at the drop-down menu at the top right.
* Note that your personal profile and the channel profile are different.
  * Channel Settings appear upon creating a Prediction for people to see.
  * Personal Settings appear on your participating predictions.
